Return & Refund Policy

This Return & Refund Policy explains the conditions and procedures for returns, order cancellations, and refunds for purchases made through the official RunCam Shopify store.

1. Eligible Orders

This policy applies only to orders placed directly through the official RunCam Shopify store.

Products purchased from other online platforms, marketplaces, resellers, or distributors are not covered by this return process. In such cases, the customer should contact the original seller directly regarding returns or refunds.

2. Return Request Period

A return request must be submitted within 30 days of delivery .

For more information about return eligibility and applicable after-sales coverage, please refer to the After-sales Service Policy .

3. How to Request a Return

A customer may submit a return request in either of the following ways:

• Submit a return request through the customer account on the RunCam website; or
• Contact RunCam at run@runcam.com .

To assist with the review process, the customer should provide:

• Order number;
• Email address used when placing the order;
• Reason for the return;
• Photos showing damage or product issues, if applicable.

All return requests are reviewed manually by RunCam.

Except during public holidays, RunCam will normally review a return request within 2 business days .

Once the return request has been reviewed and approved, the return process may begin. For detailed return instructions and applicable conditions, please refer to the Return section of the After-sales Service Policy .

4. Refunds for Returned Orders

Refunds will be issued to the original payment method used for the order.

After the returned package has been received by RunCam, the refund will normally be initiated within 2 business days , subject to inspection and confirmation that the return meets the agreed return conditions.

After the refund has been initiated, it may take approximately 2–5 business days for the funds to appear in the customer’s account. The actual processing time depends on the customer’s card issuer, bank, PayPal, or other payment provider.

5. Refunds for Cancelled Orders

If an order is successfully cancelled before shipment, the refund will be issued to the original payment method immediately after the cancellation is completed.

Although the refund is initiated immediately by RunCam, it may take approximately 2–5 business days for the funds to appear in the customer’s account, depending on the processing time of the customer’s card issuer, bank, or payment provider.