Return, Replacement & Repair Policy
All RunCam products are covered by a 30-day return policy, a 90-day replacement policy, and a 12-month repair service period, effective from the date of receipt.
A valid invoice or proof of purchase is required for all return, replacement, or repair service requests.
Each RunCam product is inspected before shipment to help ensure proper function and quality. However, if any issue occurs after receipt, please contact RunCam customer service first and provide the required information for review. We will assist with troubleshooting and advise the appropriate next steps based on the review, inspection, or testing result.
Unauthorized disassembly, repair, or modification may void the warranty.
If a product return is required, the product must be returned to RunCam’s repair center in China. After receiving the returned product, RunCam will inspect and thoroughly test it, then advise the next steps.
Quick Summary
| Service Type | Valid Period | Main Condition | Shipping Cost |
|---|---|---|---|
| Refund | Within 30 days | Product must be returned and inspected first | Customer pays first; reimbursed if defect is confirmed |
| Replacement | Within 90 days | Defect must be confirmed by RunCam’s review, inspection, or testing | Customer pays first if return is required; reimbursed if defect is confirmed |
| Repair | Within 12 months | Free labor repair for confirmed product defects | Shipping costs are covered by the customer |
1. Refund — within 30 days from delivery
Refund requests may be accepted within 30 days from the delivery date, subject to return approval.
If a customer requests a refund because they believe the product is defective, the product must first be returned to RunCam for inspection and testing. Refunds will be processed after the returned product has been received and inspected.
If the product is confirmed by RunCam inspection to have a manufacturing defect, RunCam will issue the refund and reimburse the reasonable return shipping cost.
If the product is tested and confirmed to function normally, the refund request may still be reviewed under the 30-day return policy, but the customer will be responsible for the return shipping cost. The product must be returned in good condition without damage that affects resale condition.
To qualify for a full refund, the product must be returned with all included accessories, parts, and original packaging. If any accessories, packaging, or included items are missing or damaged, the corresponding value may be deducted from the refund amount.
2. Replacement — within 90 days from delivery
Products confirmed by RunCam’s review, inspection, or testing to have manufacturing defects within 90 days from the delivery date may be eligible for replacement.
If a customer reports a product issue and requests a replacement, the customer should provide sufficient supporting materials for RunCam’s review, such as photos, videos, order information, product serial number, test results, or other information requested by RunCam.
If the issue can be confirmed based on the provided materials, RunCam may issue a replacement without requiring the defective product to be returned. However, if the issue cannot be clearly confirmed or further inspection is required, RunCam may request the product to be returned to our repair center in China for testing and inspection before a replacement decision is made.
For replacement cases that require the product to be returned, the customer is responsible for paying the return shipping cost first. If the returned product is inspected and confirmed by RunCam to have a manufacturing defect, RunCam will reimburse the reasonable return shipping cost.
Products that are tested and confirmed to function normally are not eligible for replacement under this policy.
3. Repair — within 12 months from delivery
RunCam provides a 12-month repair service period from the delivery date.
During the repair service period, RunCam provides free labor repair service. If the issue is tested and confirmed as a product defect and is not caused by human damage, misuse, improper installation, unauthorized modification, liquid damage, external force, or normal wear and tear, the required replacement parts will be covered by RunCam.
For repair cases that require the product to be returned, the customer is responsible for the shipping costs, including the cost of returning the product to RunCam’s repair center in China and, where applicable, the cost of shipping the repaired product or replacement parts back to the customer.
Products that are damaged due to misuse, improper installation, unauthorized disassembly or modification, liquid damage, external force, normal wear and tear, or improper return packaging are not covered under free repair service.