Payment Policy
1. Accepted Payment Methods
We currently accept the following payment methods:
- Credit Card
- PayPal
- Google Pay
Available payment methods may vary depending on location, device, and the payment options displayed at checkout.
2. Payment Security & Verification
If additional confirmation is required, we may contact you by email regarding your order.
RunCam reserves the right to cancel or decline any order that cannot be successfully verified, authorized, or processed through the selected payment method.
3. Taxes & Fees
All product prices displayed on our website are exclusive of taxes, import duties, VAT, GST, customs duties, and other charges applied by the destination country or region unless otherwise stated.
For orders shipped to the United States, applicable taxes or fees may be calculated and added at checkout depending on the shipping address and checkout settings. The final amount shown at checkout will include the product price, shipping fee, and any applicable taxes or fees collected in advance.
For orders shipped to regions outside the United States, taxes and import duties are generally not calculated or collected at checkout. Customers are responsible for paying any applicable taxes, import duties, customs duties, clearance fees, or other charges required by local authorities.
Customs Declaration Requests
If you have any customs clearance requirements, or if a business tax number, VAT number, personal tax identification number, or other required customs information needs to be included, please leave a note when placing your order.
Please note that customs declaration requests are subject to applicable customs regulations and may not always be guaranteed.
FAQ
What should I do if my payment cannot be completed?
Please ensure that your card or PayPal account has sufficient funds, your payment information is entered correctly, and your internet connection is stable.
If the issue persists, please contact our support team and we will be happy to assist you.
What should I do if I have not received my order confirmation?
Order confirmation emails are usually sent after payment has been successfully received and the order has been created.
If you have not received an order confirmation email, please check your spam or junk folder first.
If you still cannot find the confirmation email, your payment may still be processing, or the email address entered during checkout may be incorrect. Please contact our support team for confirmation.
How will I receive my refund if my order is canceled?
If your order is canceled and a refund is applicable, the refund will be returned to the original payment method.
Refund processing times may vary depending on the payment provider, card issuer, or bank. Once the refund has been issued from our side, it may take additional time for the amount to appear in your account.
What should I do if I have not received an order confirmation and would like to cancel the payment?
If you have not received an order confirmation and would like to stop or cancel a pending payment, please contact your bank or payment provider first.
In some cases, the payment may still be pending or has not yet been received by RunCam. In such cases, we may not be able to cancel or refund the transaction directly until the payment status is confirmed.
You are also welcome to contact our support team so that we can help check the order status from our side.